envirocampers.co.nz new zealand terms
Enviro Campers New Zealand information
Enviro Green Initiatives (New Zealand)
The operator of Enviro Campers believes in being a sustainable and environmentally-responsible company. Our strategy is to be leading the industry in this area:
• To run the most environmentally-friendly motor homes, campervans, and operations in the market
• To encourage customers to behave in a way that leaves the environment cleaner than when they arrived – and facilitate this behaviour
• To empower staff to embrace environmentally friendly practises in both their personal and working lives
• To influence business partners to adopt environmentally-friendly practises.
Since our inception 15 years ago, the operator of Enviro has always been at the forefront of good environmental practice with self-containment initiatives in the fleet and the early use of solar panels. In 2006 they identified the importance of this issue and have worked hard to measure and improve operations from an environmental point of view. Their position of “best in category” has also been a driving force to be a leader for sustainable environmental practises.
The operator's achievements to date include:
1. Qualmark Enviro Gold rating – First and only campervan and motorhome company in New Zealand to have this certification
2. Fully self-contained campervans and motorhomes – in accordance with the New Zealand Motorhome and Caravan Association (NZMCA) for our shower and toilet models
3. Dump Station sponsorship – sponsorship of the NZMCA dump station programme since 2002 to encourage responsible camping and help protect the environment
4. Euro 4 turbo-diesel vehicles – their entire fleet is manufactured with these diesel vehicles which are considerably more efficient than petrol, with a maximum age of 30 months
5. Solar panels – in all motorhomes and campervans to reduce electricity used by panels charging the batteries
6. Water filters – featured in all motorhomes and campervans to reduce the need for purchasing bottled water (estimated to save at least 150,000 plastic drink bottles per year)
7. Sustainably sourced plywood with alkorcell coating – all vehicles manufactured using environmentally-friendly alkorcell-coated and sustainably sourced plywood to reduce the weight of campers and fuel use, deforestation, and use of harmful toxins
8. Enviro enclosure sponsorship – at Rainbow Springs in Rotorua to help provide awareness of native endangered alpine parrot
9. Biodiesel – the main Auckland transfer coach has used 100% biodiesel since October 2009, as a part of a project to introduce biodiesel into the rental fleet
10. Fibreglass recycling plant – a partner in New Zealand’s first and only recycling plant of this kind
11. Measuring their carbon footprint – to understand overall emissions and allow them to monitor and implement positive changes (CEMARSTM certified and audited)
12. Offsetting corporate emissions – by purchasing carbon credits earned by a NZ wind farm since July 2008 (carboNZeroTM certified and audited)
13. Wind tunnel testing – on vehicle designs to reduce aerodynamic drag
14. Enviro reusable shopping bag – provided at pick up to reduce use of plastic shopping bags
15. Water recycling system – in the Auckland vehicle wash-bay
16. Recycling – bins provided for customers at depots. Paper, brochures, glass, batteries, plastic and oil are all recycled. Recycling and re-use of returned brochures.
17. Eco label and long lasting quality products – used to stock vehicles to introduce our clients to eco products and reduce waste
18. Responsible disposal – of tyres, oil filters and office computers
19. Providing jobs locally – by producing motor homes and campervans in Auckland.
Enviro Campers New Zealand Rental Terms
Important Information About Your Rentals
On arrival you will be required to sign a rental agreement with the operators of Enviro Campers New Zealand. Here is a summary of their terms and conditions.
Definitions
The following definitions apply for the Terms and Conditions of the supplier:
* The Supplier/operator means the operator of Enviro Campers New Zealand.
* The Client is also referred to as the hirer (s) or renter (s).
STANDARD TERMS AND CONDITIONS
Booking Payment Terms
* A non refundable booking confirmation deposit is collected upon confirmation of your booking from your nominated Visa or Mastercard.
* Your balance of payment is due upon collection of your vehicle.
SPECIAL PAYMENT TERMS
* The non refundable deposit and balance will be collected upon confirmation if you elect to process your booking in a currency different to NZD.
* During RWC period (Sept 1-31 Oct 2011) then the balance is due 120 days prior to hire date. If this balance is not paid by this time, the booking may be cancelled. NOTE: The balance will be collected upon confirmation if you book inside 120 days of the pick up date.
Cancellation Fees
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
If cancelled 28 days prior to pick up = No Further Fee
If cancelled 27 - 10 days prior to pick up = 25% of total rental (min NZ$ 500)
If cancelled less than 10 days prior to pick up = 50% of total rental
If cancelled 3 days prior to pick up or on the day of pick up or no show = 100% of the total rental
Note: Late vehicle collection or early return during the hire = no Refund available
Standard Rates include:
- 15% GST (Goods & Services Tax)
- Credit Card Fee
- Standard excess insurance cover (NZ$ 5,000 bond & excess)
- Unlimited kilometres for all vehicle types
- Diesel Tax – average value NZD 225 per hire
- Extra driver fee
- Full gas bottle(s)
- Nationwide roadside assistance & free phone help-line
- Extensive travel information pack, Road Maps, Camp Ground Guides & discount vouchers
- Complimentary transfers on the first and last day of rental to/from the airport or a city hotel
- Vehicle cleaning & grooming fee
- All living equipment, including Toilet Chemicals, Toilet Roll, bedding (pillows, sheets, duvets & travel blankets) bath & tea towels, dish brush & dish washing liquid, lighter, crockery and cutlery, wine glasses, fire extinguisher, bucket, broom, dustpan, pegs, clothes line, coat hangers, 240V heater and more.
Rental Duration
Minimum rental period: 7 days. Minimum rental is extended to 10 days for vehicle pick up between 09 Sep and 24 Oct 2011 and between 20 Dec 2011 to 05 Jan 2012. Vehicle rentals are calculated on a per calendar day basis, i.e. day of pick-up or drop off is always counted as a full day irrespective of what time it is collected or dropped off.
Rental Locations
The Enviro depots are located in Auckland and Christchurch.
Vehicle Pick Up and Drop Off Locations
Vehicles must be picked up and dropped off at the designated rental location. Transfers to and from the airport or a city hotel to the rental location are included in the rental price on the first and last day of the hire.
Office Hours
Monday to Friday/Public Holidays: 08:00 - 17:00
Saturday/Sunday: 08:00 - 13:00
All branches are closed on Christmas Day (25 December)
One Way Rental Fee
One-way rentals are available between depot locations. A one-way rental fee of NZ$ 350 will apply to rentals between 01 Sep 2011 and 31 Mar 2012. The fee is waived when all inclusive ‘Platinum’ cover is taken.
Multiple Rentals - Minimum of 7 days
Multiple rentals can be combined to qualify for a longer term rental rate. Australia and New Zealand rentals, as well as multiple rentals within one country, can be combined to qualify if travel is within a 12 month period. If the drop off and pick up of a vehicle occurs on the same day then each day will be charged per respective vehicle.
Standard Excess Insurance Cover
All vehicles come with comprehensive insurance cover. A bond of NZ$ 5,000 is taken to cover the excess in the event of any damage to our vehicle. The hirer will also be fully liable for demurrage - the daily rental rate for the period the vehicle is off fleet for accident repairs (max 7 days) - and for replacing or repairing damaged windscreens and tyres. Overhead and under-body damage on the rented vehicle is not covered. The bond can be paid by cash, traveller's cheques or credit card (see section “Important: Bond Payments By Credit Card”). The bond is fully refundable on return of the vehicle to the agreed location, on the agreed date in clean condition with no damage incurred to the vehicle, with a full tank of fuel, the toilet cassette and waste water tank emptied and no equipment lost or damaged.
Important: Bond Payments By Credit Card
If the hirer does not choose to purchase an Excess Reduction option, a bond of NZ$ 5,000 is taken. This bond is deducted from the customer’s credit card when they pick up their vehicle. When the vehicle is returned undamaged, the excess is refunded. Like other currencies, the NZ Dollar does fluctuate, sometimes by up to 3 or 4 cents in a period of only 3-5 weeks. Fluctuating exchange rates, the difference between buy and sell rates charged by banks as well as bank fees, may result in the amount refunded being different. The operator of Enviro Campers is not liable for currency variations or bank transaction fees which may be payable, depending on the credit card provider.
The operator of Enviro Campers offers the following options to reduce or waive the Standard Excess:
Excess Reduction 1 (Bronze Cover)
Excess Reduction 1 at NZ$ 28 per day will reduce the excess for any damage to the vehicle to a maximum of NZ$2,000. The hirer, however, will be fully liable for demurrage - the daily rental rate for the period the vehicle is off fleet for accident repairs (max 7 days) - and for replacing or repairing damaged windscreens and tyres. Overhead and under-body damage on the rented vehicle is not covered. A bond of NZ$ 2,000 is payable at the time of pick up and can be paid by cash, traveller's cheques or credit card: a manual imprint of the credit card will be taken. The bond is fully refundable on return of the vehicle to the agreed location, on the agreed date in clean condition with no damage incurred, with a full tank of fuel, the toilet cassette and waste water tank emptied and no equipment lost or damaged. The total insurance charge is limited to a maximum of 50 days or NZ$ 1,400.
Excess Reduction 2 (Silver Cover)
Excess Reduction 2 at NZ$ 38 per day will waive the excess for any vehicle damage and the cost of replacing or repairing windscreens and tyres. Overhead and under-body damage on the rented vehicle is also included. A bond of NZ$ 500 is payable at the time of pick up. The bond is fully refundable on return of the vehicle to the agreed location, on the agreed date in clean condition, with a full tank of fuel, the toilet cassette and waste water tank emptied and no equipment lost or damaged. The total insurance charge is limited to a maximum of 50 days or NZ$ 1,900.
All Inclusive Rate (Platinum Cover)
All Inclusive Rate is available.
The All Inclusive Rate includes:
- Full Cover Insurance (NIL EXCESS) on any vehicle and third party property damage; including the cost of replacing and repairing windscreens and tyres, the cost of overhead and under-body damage on the rented vehicle as well as the demurrage fee
- The standard one-way fee on all rentals
- Camping equipment – table, chairs and sun umbrella
- Multilingual GPS navigation system
- Baby/child & booster seat(s) on request
- Toll road charges
- Snow chains on request
A bond of NZ$ 500 is payable by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for NZ$ 500 at the time of vehicle pickup. The bond is fully refundable on return of the vehicle to the agreed location, on the agreed date in clean condition, with a full tank of fuel, the toilet cassette and waste water tank emptied and no equipment lost or damaged.
Additional Equipment for Hire
To be booked at time of reservation and payable on vehicle collection
- Camping Table NZ$ 35 per rental
- Camping Chair NZ$ 30 per rental
- Beach Umbrella NZ$ 20 per rental
- Baby/child or booster seat NZ$ 50 per rental
- Snow chains NZ$ 75
- GPS Navigation System NZ$ 5 p/day (min NZ$ 75 –max NZ$ 250)
- Vodafone SIM CARD NZ$ 35 – pre-loaded with NZ$ 5 credit
*Note: baby/child or booster seat cannot be fitted in the 2ST
Cancellation Fees
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
If cancelled 28 days prior to pick up = No Further Fee
If cancelled 27 - 10 days prior to pick up = 25% of total rental (min NZ$ 500)
If cancelled less than 10 days prior to pick up = 50% of total rental
If cancelled 3 days prior to pick up or on the day of pick up or no show = 100% of the total rental
Late vehicle collection or early return during the hire = no refund available
Booking Amendments
- If rental dates are amended within 17 days of vehicle pick up, no refund will be made if the hire is shortened.
- If the pick up or drop off rental location is amended within 17 days of vehicle pick up, a relocation fee may apply.
- Changes to the drop off rental location after the rental has commenced must be approved by the reservations team of the operator. If approved a minimum charge of NZ$ 750 applies.
- Rental extension, whilst on hire, must be approved by the operators reservations team. The extra cost must be paid on confirmation of the rental extension.
Change of Vehicle
If, for reasons beyond our control, the reserved vehicle is not available, we reserve the right to substitute a comparable or superior vehicle at no extra cost to the client. This shall not constitute a breach of contract and does not entitle the renter to any form of refund.
Vehicle Category Downgrade / Upgrade
Vehicles cannot be requested by model, mileage or age, only by vehicle category*. Should the hirer decide to take a lesser category vehicle than booked within 17 days of pick up or during the rental, no refund will be paid. In the case of an upgrade the rate difference is payable. (*Some features vary between models)
Licence and Minimum Age
A valid full (non-provisional) national drivers licence is required. Non-English language national drivers licences must be presented in conjunction with an official translation or valid international drivers licence. The minimum age is 21 years.
Please note: If clients don’t have an international driver license or a certified translation of their national license, the operator of Enviro will not be able to hand over the vehicle and can not be held responsible for any loss of their rental as this is clearly mentioned.
Travel Restrictions
Vehicles can only be driven on sealed/bitumen or well-maintained access roads. No vehicle is to be driven on the following roads: Skippers Canyon Road, Ball Hutt Road, 90 Mile Beach and all unsealed ski access roads.
Smoking and Animal Restrictions
Smoking in vehicles is strictly prohibited, and offenders will be charged a fume removal fee of NZ$ 500. Animal are also not permitted in any vehicle and the same cleaning fee will apply.
Limit of Liability
If, for reasons beyond our control, no vehicle is available to the hirer, the operator's liability is limited to a refund of the hire charge in full. In the case of mechanical failure (unless caused by the hirer), the operator's liability will be limited to the hire charge for the remainder of the hire period.
Repairs
Repairs of up to NZ$ 100 may be affected without authorisation and will be reimbursed. Amounts above NZ$100 require approval from the supplier's on-road assistance.
Traffic Infringements
The hirer is liable for all fines and penalties in relation to the driver's use of the vehicle or the vehicle itself incurred during the rental period plus an administration fee of NZ$ 25 for each infringement or penalty notice that has been redirected by the operator to the hirer.
Responsibilities of the Hirer
The hirer is fully liable for:
1. Any damage to the operator's vehicle or third party property if the terms of the rental contract are breached;
2. Damage is caused by careless, wilful or reckless driving;
3. Damage is caused by driving under the influence of alcohol or drugs;
4. Damage caused by driving on restricted roads;
5. Damage to or loss of any personal belongings;
6. Damage caused by the use of incorrect or contaminated fuel;
7. Damage caused by water submersion or salt water damage caused through own fault.
In case of any damage to the vehicle or third party property a second bond will be collected to cover the excess for any subsequent damage.
In the instances of a manual vehicle being hired, the driver must be a competent and experienced operator of manual vehicles.
Vehicle Return
All vehicles must be returned to the agreed location, on the agreed date in clean condition with no damage incurred to the operator's vehicle or third party property, with the toilet cassette and waste water tank emptied and no equipment lost or damaged. A fee of NZ$ 100 will be charged if the toilet cassette is not emptied or the vehicle is not returned in a reasonable condition.
Vehicles must be returned with a full fuel tank. Refuelling at our depot will be charged at NZ$3.00 per litre of fuel plus a handling fee of NZ$ 25.
First Aid Kit
A First Aid Kit is supplied in each vehicle. If the seal is broken or the kit is not returned, a fee of NZ$ 25 is charged at the time of vehicle drop off.
General
Rates, terms & conditions are subject to change without notice. Whilst including the same facilities, some campervans may have different layouts to those shown. All measurements and volumes shown are approximate. The information provided on the website is subject to change without notice.
Any claims or legal action in connection with the provision of our services to the client will be governed by the laws of New Zealand. Any claim or legal action against the suppliers is likely to be subject to the terms and conditions of our contract with them.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.